Return Policy
We hope you love all the items you purchase on www.getkeysmart.com, but if you do not, we understand.
You can return any items received through www.getkeysmart.com, but we have two stipulations:
- Returns must be made within 30 days of customer receipt. After 30 days, we cannot offer you a refund or exchange.
- Items must be undamaged in order to be eligible for return or exchange.
To return your product, send the product back to us at 860 Bonnie Lane, ElkGrove Village, IL 60007, and email us the due tracking number at Orders@MyKeySmart.com, Customers must pay additional shipping and handling charges. We’ll issue your refund or ship you the desired product as soon as the package gets back to us.
KeySmart Pro Restocking Fee
If you return your KeySmart Pro after linking it to your phone, we will have to charge you a 15% restocking fee. We apologize for this fee, but after you sync the unit to your phone we are unable to resell it as it is impossible to unlink an already synced unit.
Mystery Pouch Sale Not Eligible For Returns
Because of the nature of the mystery pouch returns will not be accepted.
2-year Warranty
All new KeySmarts purchased at www.GetKeySmart.com come with a 2 year warranty.
If your KeySmart breaks under normal wear and tear within 2 years of purchase, we will replace it for you.
To claim your warranty please email Orders@MyKeySmart.com with:
- Your Order Number (If you can't find it that is OK... we should be able to locate it in our system)
- Pictures of Your Broken KeySmart
- A Brief Description of How Your KeySmart Broke (This information helps us to keep improving the design of the KeySmart)
Customs Fees
Unfortunately customs fees are subject to the buyer; we will not be able to assist with customs fees. Please check with your customs department prior to purchasing for additional information.
Refunds
After your return is approved, a refund will be applied to your credit card or original method of payment within a week.
Late or Missing Refunds
Please contact your bank and then credit card company if your refund has not been posted after a week. It may take some time before your refund is officially posted.
If they can't help you, please contact us at Orders@MyKeySmart.com.
Sale Items
If approved, sale items will be refunded at sale price.
Exchanges
We accept exchanges of undamaged items within 30 days of the customer's receipt. Customer must pay additional shipping and handling charges. Please send us an email at Orders@MyKeySmart.com, and we will provide you with a return address.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
